Service Request & Field Staff Management System
We developed a powerful dual-interface system that streamlines how service requests are created, assigned, and completed — all while syncing seamlessly with field staff tasks on desktop and mobile.
Services
Branding & Marketing
Category
Creative Agency
Client
Greyman Sienna
The Problem
Disjointed workflows between service request teams and field staff were causing delays, missed steps, and no centralized view of job statuses or documentation. Manual coordination between departments added confusion and friction.
The Solution
Sinaxosoft built an end-to-end solution covering both web and mobile interfaces:
📄 Service Request Creation with job types, attachments & checklist items
🔁 Automated Assignment & Team Routing
✅ Task Completion with Photo Uploads (web & mobile)
📲 Integrated Field Staff System that mirrors job data in real time
📩 Email Notifications for every update: creation, rejection, completion
Key Features
Service Request System (Web/Mobile)
Job creation with form + file uploads
Dynamic routing to teams
Task checklist management
Team-level dashboard + history
Alerts for status changes
Field Staff Management System
Jobs auto-created from SRs
Field staff mobile app with tasks + due dates
Take and upload photos from job site
Mark jobs complete with signature or checklist
Results Delivered
💡 100% visibility on all service requests
⏱️ Drastically reduced coordination time between departments
📸 Reliable photo-based verification from field staff
🧾 Exportable reports for leadership and auditing
🔄 Real-time updates across both mobile and web interfaces
Client Reflection
The system created a single source of truth for all service requests — ensuring that every task is accounted for, completed, and tracked with data. It’s helped streamline both internal operations and fieldwork.
