AI Customer Engagement
We built an all-in-one customer engagement platform that combines AI chatbots, automated content, review responses, and CRM — giving businesses everything they need to convert and retain customers in one dashboard.
Services
Digital Marketing
Category
Digital Marketing
Client
Sunbeam Lanka Tailoring JVC
Project Overview
Managing multiple tools for customer communication, social media, and lead nurturing is exhausting. We created a unified platform that gives business owners a single space to manage conversations, reviews, marketing, contracts, and more — powered by AI and automation.
The Problem
Businesses were using separate tools for chat, email, reviews, and campaigns
No centralized visibility of customer interactions
Manual content creation and late responses hurt engagement
Contracts, leads, and conversations were scattered
The Solution
Sinaxosoft developed an integrated AI platform that brings everything under one roof:
💬 AI-Powered Omnichannel Chatbots (Website, WhatsApp, FB, IG, etc.)
⭐ Smart Review Monitoring & Auto-Replies
🧠 AI-Generated Social Media & Ad Content
📣 Multi-channel Ad Campaign Launch & Analytics
📧 Automated Email & Drip Marketing
📁 Contract Templates + E-Sign Workflows
📊 CRM with Pipeline + Task Management
Key Features
💬 AI Conversations That Sell
Website + social chat in one inbox
Pre-trained on your brand to qualify and close leads 24/7
🧠 AI Review Management
Auto-detects negative or positive reviews
Suggests or posts review responses instantly
✍️ AI Content & Ad Management
Generates high-performing posts and captions
Ad copywriting and campaign management with performance tracking
📧 Email Marketing
Newsletter builder
Automated workflows for lead nurturing and re-engagement
📁 Contract Handling
Custom templates
Send, track, and sign online — no third-party tools needed
📊 Built-In CRM
Manage leads, assign tasks, track deal stages
Timeline view for every client or lead interaction
Results Delivered
✅ 60% increase in lead response time
✅ 80% reduction in tools required (from 6+ tools to 1 platform)
✅ Streamlined team workflows from social to CRM
✅ Boosted engagement across chat, email, and campaigns
