Domestic Delivery Notification System
Previously, internal teams had to call drivers every time a container was delivered to a warehouse. This led to delays, missed updates, and poor visibility. We automated this using a WhatsApp chatbot that drivers can interact with — allowing real-time updates and triggering email notifications for operations and customers alike.
Services
System Desing & Development
Category
AI
Client
Sparkle Wave Freight LLC
The Problem
Manual calls to confirm each delivery
Inconsistent update formats from drivers
Delayed communication to internal and customer teams
No centralized data for audit or reporting
The Solution
We built an AI-enabled WhatsApp chatbot to handle delivery status collection and notification:
📲 Drivers use WhatsApp to enter BL number, container details, and pull-out date
🔗 System validates and logs the update automatically
📧 Sends real-time email notifications to internal ops and customer contacts
🧾 Stores updates in a centralized system for reporting
Key Features
WhatsApp Chatbot for Drivers
No app download needed — works over regular WhatsApp
Step-by-step prompts (BL No → Container No → Pull-out Date)
Input formatting validation
✉️ Email Notifications Engine
Notifies internal teams and clients instantly
Includes all submitted shipment info
Optional daily summary reports
🧠 Omnichannel Framework
Scalable to other channels (e.g., Messenger, Web Chat, SMS)
Integrated with backend transport/job systems
Built for multilingual or location-based customization
Key Features
Results Delivered
⏱️ 90% reduction in phone calls to drivers
📩 Instant shipment status visibility across teams
✅ Standardized container update format
🔄 Ready to scale across fleets and transport partners
